Privacy Policy

1. Information We Collect

We collect personal information when you interact with our website, submit forms, place orders, or communicate with us.

This may include:

  • Full name
  • Email address
  • Phone number (including mobile number)
  • Order or inquiry details
  • IP address and device/browser information
  • Location data (approximate)
  • Communication preferences

We may also collect information automatically through cookies and tracking technologies.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and customer support requests
  • Process orders and provide services
  • Send transactional and service-related communications
  • Send SMS or email messages when consent is provided
  • Improve website functionality and user experience
  • Comply with legal obligations

We do not sell or rent personal data.

3. SMS Communication & Consent

By submitting your phone number through our forms, you consent to receive SMS messages from The Root Agency related to:

  • Customer service
  • Order updates
  • Promotions or marketing messages (only if explicitly opted in)
  • Message frequency may vary
  • Message & data rates may apply

Consent to receive SMS messages is not a condition of purchase.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic
  • Improve site performance
  • Remember user preferences
  • Support marketing and analytics efforts

You may control or disable cookies through your browser settings.

5. Data Security & Handling

We may share information with:

  • Service providers assisting in website operations, communications, or analytics
  • Legal authorities if required by law

Mobile information will not be shared or sold to third parties for marketing purposes.

6. User Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for communications
  • Request information on data usage

To exercise these rights, contact us using the details below.

7. Children’s Privacy

Our services are intended for individuals 18 years of age or older.

We do not knowingly collect information from children under 18.

8. Contact Information

For questions regarding this Privacy Policy or your data:

The Root Agency

Email: info@steverootagency.com

Website: https://steverootagency.com